FAQ / Store Policies
Please make sure you check the size chart in the photos to make sure your size will fit you.
We can not accept returns or exchanges because everything is Made To Order.
This item is custom-made after receiving your order and confirmation of payment. Once in production changes can not be made. We can not accept returns, exchanges, or cancellations on shirts. Our shirts are made to order. Once your order has been submitted, we do not accept size change requests. A size chart is included in the listings photos for your convenience.
Please review the size chart in the listing photos to ensure you’re ordering the right size. I do not accept size changes once your order has been processed.
- PROCESSING & SHIPPING -
Because these shirts are made to order it may take up to 14 business days to prepare your order and they are shipped via USPS Priority Mail or First Class Mail. No rush orders available.
Choosing "Priority Shipping" will not mean your order will be processed faster. It is the shipping class name from USPS. My current processing time is up to 14 business days during times with high volume.
No local pick up. All orders must be processed through the website.
All orders will include a tracking number. If you have any problems with your order after it has been processed and shipped by me, please contact USPS and give them your tracking number so they can further assist you. Any other problems/concerns, you can contact me directly at firstname.lastname@example.org
We are not responsible if the buyer provides incorrect shipping addresses. If the order is returned because of incorrect address, the buyer will be responsible for paying to re-ship to the correct address. Shipping charges are non-refundable.
Once USPS has updated the status of the package to "Delivered" we can no longer be liable, that is the proof of delivery in any case.
- INTERNATIONAL ORDERS -
Shipping can take 10-20 business days depending on your destination and customs delays. Seller is not responsible for any customs fees that may apply. Packages can not be marked Gift or value lowered, this is an automated shipping system that doesn't not allow us to change these settings.
Customs and import taxes : Buyers are responsible for any customs and import taxes that may apply. Sellers aren't responsible for delays due to customs.
- SALES / DISCOUNT CODES -
Discount codes can not be applied after checkout.
- OTHER INFO -
Orders are not returnable, refundable or exchangeable.